Tuner by LumaNest TV
Help and support
Quick answers for setting up and watching with Tuner. Still stuck? Contact us.
Setting up
How do I set up Tuner on my TV?
Open Tuner. On Android TV, Google TV, Fire TV and Roku, the first screen shows a QR code; on Samsung and LG, choose Pair with your phone. Scan the code with your phone’s camera, sign in with your LumaNest TV line login and tap Connect my TV. Tuner sets itself up and loads your channels.
Install steps for each TV are at lumanest.tv/apps.
My phone has no camera, or the QR code won’t scan
On any phone or computer, go to lumanest.tv/pair, sign in with your line login and type the 8-character code shown on the TV.
Which login do I use?
Use your line login: the username and password for watching. It isn’t the email and password of your customer account. You’ll find your line login and setup details in your customer hub. Here’s which login goes where.
“That code has expired or was already used”
Pairing codes last 10 minutes and work once. On Android TV, Google TV, Fire TV and Roku, Tuner shows a new code by itself; on Samsung and LG, choose New code (or open pairing again). Then approve the new code.
“Too many pairing codes” or “Too many pairing attempts”
To prevent abuse, lumanest.tv limits how many codes one network can request and how many approvals it can try. Wait a few minutes, or 15 minutes for approvals, then try again.
“Couldn’t reach LumaNest TV”
The TV couldn’t connect to lumanest.tv. Check that the TV is online (open another app or the TV’s network settings), then try again.
Can I type my details instead of pairing?
Yes, on Android TV, Google TV, Fire TV, Samsung and LG. Open Tuner’s Settings, add a playlist and enter the server address, line username and line password from your setup details, or paste your playlist link. The Roku app sets up by pairing only.
Watching
Does Tuner come with channels?
No. A LumaNest TV subscription is required. Tuner does not include or sell any channels or content. Plans are on lumanest.tv.
My channels don’t load
- Check that your subscription is active. You can renew at lumanest.tv/renew.
- Check the TV’s internet connection.
- A large lineup can take a minute or two to load the first time.
- Refresh your library in Tuner’s Settings, or pair again.
A channel won’t play, or says the connection limit was reached
Each device that’s watching uses one of your plan’s screens, including the web player and other apps. Stop watching on another device and try again. If one channel doesn’t play but others do, try it again later or choose another channel; some channels are only on air for live events.
How do I choose which channels Tuner shows?
Tuner shows the lineup chosen in your LumaNest TV customer hub. In Tuner’s Settings you can also show USA channels only and choose the category order (Featured, your hub’s order, or A to Z).
How do I buy or renew a subscription?
Subscriptions are sold on lumanest.tv, not in the app. Tuner has no in-app purchases.
Privacy and your data
What does Tuner collect?
Tuner keeps your line login, favorites and settings on your TV, and has no ads, analytics or tracking. The privacy policy lists exactly what it stores and sends.
How do I remove my data?
See Delete your data for each TV, and for deleting your LumaNest TV account data.
Contact support
Email LumaNest TV support. Tell us your TV make and model, what happened (including any message on screen) and, if Tuner’s Settings show it, your Tuner version.
Never send your line password by email. We don’t need it to help you.